Job Description

This position is responsible for the development and implementation of collection strategies to optimize and support our collection efforts that align with organizational goals while providing outstanding customer experience; and to provide leadership and support to the Accounts Receivable (AR) Team while creating an environment of comradery and collaboration by performing the following duties.

Job Duties

- Develop and implement collection strategies to optimize and support collection efforts

- Collaborate with Chief Financial Officer (CFO) and Corporate Controller in setting payment collection goals and targets for the AR department

- Optimize the use of technology, including current and potential future software to help drive improved cash collections

- Prepare weekly and monthly Key Performance Indicator (KPI) reports to assist in identifying key collection trends and progress against targets

- Drive the process towards increased automation and use of credit payment platforms for accepting payments

- Establish policies and procedures to avoid excessive outstanding credit

· Train and mentor new and existing employees

- Work with recruiting to identify, interview, and hire new team members in the AR department

- Conduct constructive and timely annual performance reviews for direct reports

- Ensure company policy, especially regarding recoveries, is followed and in line with state and federal regulations

- Ensure that all internal and external customers and co-workers receive outstanding service by providing a friendly environment

· Adherent to company policies and procedures as well as local, state, and federal regulations and laws

· Maintain punctual, regular, and predictable attendance

- Work collaboratively in a team environment with a spirit of cooperation

· Other duties and projects as assigned

Supervisory Responsibilities

Directly supervises employees in the Accounts Receivable department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

· High School diploma or equivalent required

· 5+ years’ experience as a Collections or AR Manager in a high-volume growth-oriented company

· Professional member of the National Association of Credit Management (NACM) preferred

Certificates, Licenses and/or Registrations

· Non required

Skills and Abilities

· Ability to work in multiple integrated systems

· Possess strong problem-solving and analytical skills

· Ability to multi-task, problem-solve and adapt to change in a fast-paced dynamic environment

· Possess excellent organizational skills and attention to detail

· Able to follow oral and written directions

· Ability to provide excellent customer service

· Ability to anticipate work needs and interact professionally with customers

· Able to communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues

· Self-motivated and ability to work independently

Language Skills

· Proper business English usage, spelling, grammar, and punctuation

· Excellent verbal and written communication and interpersonal skills

Mathematical Skills

· Ability to calculate basic math including fractions, percentages, and decimals

· Must have strong aptitude for numbers and financial data

Computer Skills

Knowledge and ability to understand and operate basic computer functions, operating systems, and software applications such as Windows, Word, Outlook, Excel, Microsoft Teams, Apple IOS, and Android. Must be proficient in/have advanced skills in Word and Excel including mastery of v-lookups, pivot tables, formulas, data, power query, tables and formatting. Must have experience in using an A/R Collection software, Sage and Versapay preferred. Experience in Sage Intacct, Salesforce, and Service Trade preferred.

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