Job Description

Job Description

Job Description

Salary: Based on Experience

FSS Technologies is seeking a highly skilled Mid to Senior Level Alarm Technician specializing in AES Radio device installation, service, maintenance, and testing. This role requires daily travel to customer sites and focuses on providing top-tier customer service, thorough issue documentation, and efficient resolution processes. As a key member of our AES Field Service team, the Technician will be responsible for ensuring AES Radio devices operate reliably and meet safety standards.

About FSS Technologies:

We are FSS Technologies, we provide technology-leading solutions for surveillance, access, audio and video, intercom systems, fire alarms, intrusion, and residential security and we are growing by the day. Our mission is to protect lives and property through industry-leading life safety and electronic security solutions. We are Accountable and Results-Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we have Integrity, are Honest, and Professional.

Key Responsibilities:

• Installation & Maintenance: Install, service, maintain, and troubleshoot AES Radio devices and related Fire Alarm systems to ensure optimal functionality.
• System Testing: Perform system tests to verify device operation, ensure compliance with safety and performance standards, and diagnose any functional issues.
• Issue Documentation: Accurately document all issues, resolutions, and maintenance activities in company systems for future reference and compliance requirements.
• Customer Service Excellence: Provide exceptional customer service by addressing client concerns, communicating service timelines, and offering clear explanations of device operations and solutions.
• Compliance & Safety: Ensure all installations and maintenance meet regulatory and safety standards, adhering to company protocols and industry best practices.
• Daily Travel: Travel daily to customer sites within the service region, maintaining a high level of punctuality and preparedness for varying fieldwork conditions.
• Collaboration & Reporting: Work closely with team members, supervisors, and other departments to facilitate smooth project completion and resolve technical challenges efficiently.

Required Qualifications:

• Experience: Minimum 2 years of experience in radio communications with specific experience AES Radio devices or similar radio frequency systems.
• Technical Skills: Proficiency in the installation, maintenance, and repair of AES Radio devices, with strong troubleshooting abilities RF (Radio Frequency) systems.
• Certifications:
  • OSHA 10 or OSHA 30 certification (preferred for safety compliance)
• Education: High School diploma or equivalent (required); Associates or Bachelors degree in Telecommunications, Electronics, or related field (preferred).

Preferred Skills and Competencies:

• Analytical Skills: Ability to analyze issues accurately and make sound technical decisions.
• Documentation Proficiency: Experience with digital documentation tools and systems for issue tracking, service reporting, and compliance record-keeping.
• Communication: Strong verbal and written communication skills for explaining technical concepts to clients and documenting service details.
• Customer Service Orientation: Demonstrated ability to interact effectively with clients, resolve concerns, and maintain professionalism in all interactions.
• Adaptability: Ability to handle diverse work environments, ranging from commercial sites to outdoor locations, while maintaining safety standards.

Essential Soft Skills:

• Problem-Solving: Quick thinker with the ability to troubleshoot issues effectively in high-pressure situations.
• Time Management: Strong organizational skills to manage travel schedules, prioritize service calls, and meet project deadlines.
• Attention to Detail: Precise in documentation, system testing, and installation practices to ensure quality standards and client satisfaction.
• Team Collaboration: Cooperative mindset for working with colleagues, managers, and cross-functional teams.

Working Conditions:

• Fieldwork Requirements: Regular travel to client sites within the designated area. Overnight travel may be required occasionally based on project needs.
• Physical Demands: Ability to lift and carry equipment up to 50 lbs, work in various weather conditions, and perform tasks involving bending, crouching, or working at heights.
• Safety Standards: Commitment to following all company and regulatory safety guidelines, including wearing required personal protective equipment (PPE) and adhering to field safety protocols.

Benefits:

• Health, Dental & Vision Insurance
  • PPO Coverage and HSA Plans are available
• Paid Holidays
• PTO Program
• 401K
• Professional Training & Development Opportunities

Commitment

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to HR@FSSTechnologies.com. Already a FSS Technologies candidate? Please connect directly with your recruiter to discuss this opportunity.

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