Job Description

Airline Duty Station Manager - JFK Airport

Aer Lingus | New York, NY

Lead our JFK Operations and Elevate the Customer Experience

Aer Lingus, Ireland's premier airline, is seeking an experienced Duty Station Manager to oversee our JFK operations. This pivotal role ensures excellence in ground operations, customer experience, and safety compliance while representing our brand in one of our key international markets.

Your Impact:

• Lead ground handling operations and ensure exceptional customer service standards
• Drive operational performance metrics including on-time performance
• Manage relationships with ground handling partners and airport authorities
• Implement safety management systems and ensure regulatory compliance
• Respond to operational disruptions with effective, customer-focused solutions
• Develop initiatives to optimize efficiency and reduce operational costs

What You'll Bring:

• 3-6 years of airline operations/customer service experience
• Leadership experience with proven ability to influence and motivate teams
• Strong understanding of aviation regulations, ground operations, and safety systems
• Customer-focused mindset with commitment to service excellence
• Problem-solving skills and ability to make decisive decisions under pressure
• Excellent communication and relationship management abilities
• Computer proficiency including Microsoft Office applications
• Flexibility for 24/7 operational coverage as needed

Requirements:

• Eligible to work in the USA without restriction
• Valid driver's license
• Current unrestricted passport
• Ability to qualify as a Complaint Resolution Official (CRO)
• Excellent attendance and punctuality record

What We Offer:

• Leadership role with a respected international airline
• Dynamic, fast-paced aviation environment
• Opportunity to shape customer experience and operational excellence
• Professional growth within a global organization

Salary: $56,091 - $71,698 based on experience. For immediate consideration, please forward your resume to StaffServicesNA@aerlingus.com, Attention: Lisa Taylor, Staff Services Director by May 20th.

At Aer Lingus, we're committed to diversity and inclusion in our workplace.

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