Job Description

Position Summary

Serve food and/or beverages in a friendly, courteous and professional manner in accordance with Hilton's high standards of quality.

Example of Duties

Essential Functions

1. Set up banquet room as instructed by Banquet Captain to include linen, service ware and glassware.
2. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
3. Greet guests and respond to requests in a friendly and courteous manner.
4. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
5. Replenish beverages as necessary, and check with guests for overall satisfaction.
6. Once banquet is complete, reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Perform all duties as assigned by supervisor including sidework to include replenishing condiments and restocking banquet shelves with supplies and cross-training.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 40 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, eg., coffee maker.

Qualifications

Experience / Education

Any combination of education, training or experience that provides the required knowledge, skills and abilities.

Job Tags

Shift work,

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