Job Description

Job Description

Job Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Responsibilities

Essential Job Functions:

• Exhibits conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must adhere to the Seminole Tribe's Policies and Procedures.
• Greets guests in a timely manner; requests primary beverage order. Initiates conversation with guests, inquiring about their satisfaction with the lounge. Anticipates guest needs, when possible, and provides extra items, drinks, and condiments to the table.
• Expedites drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional beverage requirements.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guest ordering alcohol when legal age is questionable.
• Transports dishes to kitchen for washing and disposes of trash in designated receptacles.
• Communicates with servers and managers regarding guest requests.
• Follows proper check settlement control procedures.
• Models designer apparel and accessories. May be required to make several costume changes during the scheduled shift.
• Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty. Serves as Goodwill Ambassador, using finesse and good judgment.
• Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests’ table and coordinating service requests.
• Maintains a constant awareness of safety and accident prevention and immediately notifies the Supervisor if an accident does occur. Informs Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved.
• Assists the department head with the training/mentoring of new team members as requested.
• Follows proper check settlement control procedures.
• Might participate in a professional photo shoot.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Meets the attendance requirements of the position.
• Performs other job duties as assigned.

Qualifications

Qualifications:

• High School Diploma or equivalent and one (1) year experience as a bar apprentice and/or bartender required.
• Knowledge of all beverage functions to include: the mixing of drinks, the operation of all bar equipment, working knowledge of all restaurant functions.
• Previous experience working in a nightclub and/or entertainment venue highly preferred.
• Current or previous modeling and/or promotions experience within the last five (5) years required.
• Previous experience in upscale gaming lounge and/or similar entertainment environment preferred.
• Must be able and willing to properly wear the assigned uniform or a special event costume.
• Must demonstrate the ability to wear specifically designed clothing\uniform and costumes as needed with flair and techniques associated with modeling industry requirements; posture, gestures and movement.
• If hired in a 24 hour outlet position, the Model Bartender must be available to work all shifts; to include Day, Swing and Grave shift.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English while maintaining dialogue with all cultures and ethnicities while upholding a warm, positive and friendly persona at all times.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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