I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Bilingual Customer Support Rep
Hybrid remote - Upper Arlington, OH
$18 per hour to $22 per hour
3 days remote, 2 days onsite
Monday-Friday, 8am to 4:30pm
Summary
• Two weeks PTO
• Spanish and English bilingual
• Customer Service and low level technical support
• 3 days remote work-from-home, 2 days onsite in Upper Arlington, OH
• Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Spanish and English
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Upper Arlington, Ohio
• High level of empathy, care, and compassion
• Must be able to work Mon-Fri, 8am-4:30pm
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, tickets
• Bonus: experience with a ticketing software for customer support
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...recibas entrenamiento, y tengas la oportunidad de progresar? Quieres dejar de trabajar horas complicadas y tener cierta flexibilidad en tu horario? Te gustara controlar cunto dinero te pagan cada semana? Nuest Cleaning, Residential, Professional, Business Services, iOS...
...through quality care and personalized healthcare solutions. Role Description This job is 24-34 hours per week. The Medical Receptionist will be responsible for welcoming patients, managing appointment scheduling, handling phone calls with professionalism, and...
Life Sales Agent The Life Specialist Trainee role is an entry-level position for life insurance sales. They present and sell life insurance policies to both new and existing members. This entails conducting comprehensive needs assessments to fully grasp the financial...
...enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface...
...applied, take the Research Scientist Manager CalCareers Examination . This examination qualifies candidates for both the Social BehaviorRSM and the Epi/ Bio RSM. If using education to meet classification MQ pattern: Education: If you are meeting minimum...