Call Center Representative Job at Conduent State & Local Solutions, Inc, Terrell Hills, TX

V2M0ZXlQQnhEQkxYMVR2cUh3V21laXNZQVE9PQ==
  • Conduent State & Local Solutions, Inc
  • Terrell Hills, TX

Job Description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n

\n

\n

Call Center Representative

\n \n

\n

Onsite San Antonio, TX   

\n \n

\n

$15.00 HR

\n \n

\n

Great Benefits and Incentives 

\n \n

\n

Paid Training!

\n \n

\n

Summary:

\n \n

\n

As an onsite Call Center Representative , you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.  In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. 

\n \n

\n

What you will be doing:   

\n \n

\n

    \n
  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). 
  • \n
\n \n

\n

    \n
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. 
  • \n
\n \n

\n

    \n
  • Identify customer needs to ensure the customer is provided complete and accurate 
  • \n
\n \n

\n

    \n
  • Acknowledge and resolve customer complaints and difficult situations. 
  • \n
\n \n

\n

    \n
  • Process required transactions via web-based applications. 
  • \n
\n \n

\n

    \n
  • Submit research requests in a concise yet accurate 
  • \n
\n \n

\n

    \n
  • Maintain a thorough knowledge of the company and client programs, policies, and technology. 
  • \n
\n \n

\n

    \n
  • Communicate effectively in a warm and empathetic manner. 
  • \n
\n \n

\n

    \n
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. 
  • \n
\n \n

\n

    \n
  • Provide support to other positions/operations in cases during heavy workloads or absences.
  • \n
\n \n

\n

What you get:

\n \n

\n

    \n
  • Full Time Employment 
  • \n
\n \n \n

\n

\n

    \n
  • Hourly Rate of $15.00 starting on day one 
  • \n
\n \n

\n

    \n
  • This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • \n
\n \n

\n

    \n
  • Business/Operations Hours: Monday – Sunday, 24/7
  • \n
\n \n

\n

    \n
  • Paid Training   
  • \n
\n \n

\n

    \n
  • Differential - Shift Differential of $1.50 an hour if working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm 
  • \n
\n \n

\n

    \n
  • Incentive Plan - Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
  • \n
\n \n

\n

    \n
  • Career Growth Opportunities 
  • \n
\n \n

\n

    \n
  • Great Work Environment 
  • \n
\n \n

\n

Benefits:  

\n \n

\n

    \n
  • Vacation, Sick Time, and Holiday Pay 
  • \n
\n \n

\n

    \n
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • \n
\n \n

\n

    \n
  • 401K
  • \n
\n \n

\n

People who succeed in this role have:

\n \n

\n

    \n
  • The ability to convey complex information in clear and concise terms to ensure customer understanding. 
  • \n
\n \n

\n

    \n
  • Strong commitment and work ethic. 
  • \n
\n \n

\n

    \n
  • Consistent attendance with ability to meet work schedule including the required training period. 
  • \n
\n \n

\n

    \n
  • Successful completion of Conduent 3-to-6-week new hire paid training programs 
  • \n
\n \n

\n

    \n
  • Effective and accurate written and verbal communication skills. 
  • \n
\n \n

\n

    \n
  • Effective problem-solving skills. 
  • \n
\n \n \n

\n

\n

    \n
  • Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms. 
  • \n
\n \n

\n

    \n
  • Love helping people and guiding them to the best solution for their issue  
  • \n
\n \n

\n

    \n
  • Are excited by innovative   
  • \n
\n \n

\n

    \n
  • Provide calm conflict resolution and problem solving for frustrated   
  • \n
\n \n

\n

    \n
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
  • \n
\n \n

\n

Required Qualifications:

\n \n

\n

    \n
  • Must be at least 18 years of age or older. 
  • \n
\n \n

\n

    \n
  • Must have a High School Diploma, or equivalent. 
  • \n
\n \n

\n

    \n
  • Six months minimum experience in call center, customer service and/or dispatcher experience. 
  • \n
\n \n

\n

    \n
  • Working knowledge with computer and Windows personal computer applications 
  • \n
\n \n

\n

    \n
  • Must be able to successfully pass a criminal background, credit check, and security fingerprint.
  • \n
\n \n

\n

Preferred Qualifications : 

\n \n

\n

    \n
  • 1+ years of previous call center experience 
  • \n
\n \n

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

\n

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to  FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

\n

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

\n\n

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Weekend work, Sunday, Saturday,

Similar Jobs

Trandon Associates, Inc

Property Manager (Affordable Housing) Job at Trandon Associates, Inc

 ...attention to detail. Self-motivated and self-directed individuals willing to take initiative. Strong interpersonal skills required. EDUCATION/REQUIREMENTS: ~ High School Diploma ~3-5 years in affordable property management ~ LIHTC certification preferred... 

Maxion Corp

Entry-Level Data Entry Specialist Remote Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative... 

Portland Trail Blazers

Event Security Dispatcher - Part Time Job at Portland Trail Blazers

 ...people who push boundaries, who dream, whoare committed toinclusivity whowant tocontribute toRip City! As our Part-Time Event Security Dispatcher, you will play a critical role in coordinating event operations by managing communications, tracking timelines, and... 

Delaware North

Surveillance Officer, Daytona Poker Room Job at Delaware North

 ...The opportunity Delaware North Gaming is seeking a full-time or part-time Surveillance Officer to join our team at Daytona Poker Room in Daytona Beach, Florida. As a Surveillance Officer, you will be conducting facility-wide surveillance camera operations to assist... 

Beacon Hill

Legal Assistant Job at Beacon Hill

 ...Job Description A globally recognized law firm is seeking a highly skilled Trial Legal Assistant to support a Senior Partner in the Trial Practice Group within its New York office. This role is ideal for a candidate who thrives in a fast-paced environment, excels...