Job Description

Job Description

Purpose: The Clinical Documentation Specialist is a member of the Operations team and is responsible for obtaining all necessary clinical and client paperwork required to secure funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing. 

Essential Duties & Responsibilities 

Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal 

Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing 

Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner 

Obtains medical records and prescriptions from Prescribers. 

Reviews the completed documentation for thorough and accurate information in adherence to medical necessity guidelines 

Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers 

Establishes rapport and trust with customers (persons with communication challenges {PWCCs} and care providers); obtains information necessary to ensure a successful sale 

Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly 

Maintains diligent organization of documents using Adobe and internal software tools 

Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly 

Accurately and timely documents trial activities and correspondence using company’s internal software tools

Follows sales process for successful handoffs of deals to other teams 

Contributes on special projects, as needed, as well as other duties as assigned 

Job Tags

Permanent employment,

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