Consumer Insights Manager, Customer Experience
Job Summary
The Consumer Insights Manager will join a growing team, leading key work to understand customer perceptions of experiences across TJX and partnering with business leaders to drive optimizations to improve the in-store experience in our 5,000+ stores. The manager will be responsible for leading our CX Store Tracking across all 5 brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) and other CX measurement and insights including benchmarking, in-market tests, retail trends, qualitative in-store research, and contributing to Global CX understanding. The successful candidate should demonstrate strong analytics and insight generation, business intuition, and ability to distill sophisticated data into a simple story with a strong background in customer insights. They will work cross-functionally with a wide variety of stakeholders, including Operations, Marketing, IT, and Senior Leaders, as well as our external CX/research partners.
Major Areas of Responsibility
Qualifications
We care about our culture, but we also prioritize your needs!
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
This position has a starting salary range of $90,200 to $115,200 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
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