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\n \n \n General information\n \n\n
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\n Job Posting Title\n
\n \n\n Customer Service Representative - Bilingual Spanish, Healthcare\n
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\n Date\n
\n \n\n Wednesday, October 22, 2025\n
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\n City\n
\n \n\n Phoenix\n
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\n State\n
\n \n\n AZ\n
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\n Country\n
\n \n\n United States\n
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\n Working time\n
\n \n\n Full-time\n
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\n \n \n Description & Requirements\n \n\n
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\nYoutube Video
\n Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
\nEvening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
\nMake a Difference and Empower People to Navigate Healthcare with Confidence
\nAre you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.
\nYou’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
\nPay & Benefits
\nWe provide a competitive package designed to support your success both inside and outside work:
\n*Eligibility requirements apply, ask your recruiter for more details
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Essential Duties and Responsibilities:
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\n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties\n
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\n Minimum Requirements\n
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\n- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties\n
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