Job Description

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

CUSTOMER SERVICE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Nanette McClelland-Miller - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will provide exceptional customer service to our policyholders by answering questions and assisting with requests. Youll be responsible for resolving billing issues, submitting changes on policies, and making policy recommendations. You will also be required to review a customers policy and direct calls to sales agents when a policy needs to be initiated.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and service-minded candidates.

RESPONSIBILITIES:

• Build personalized relationships with clients.
• Answer incoming calls, texts, and emails.
• Keep a professional appearance and friendly attitude.
• Pivot to other lines of insurance by recommending available products.
• Ask for referrals and reviews.
• Conduct policy reviews.
• Note every communication with clients in ECRM.
• Directing clients to a sales representative when a policy needs to be initiated.

QUALIFICATIONS:

• Have your Property and Casualty state insurance license.
• Obtain an agreement with State Farm within the first two weeks of employment by completing all State Farm training.
• If not already licensed with Life and Health, initiate process within 60 days.
• Prior insurance experience is preferred but not required.

COMPANY VALUES:

• Respect
• Integrity
• Reliability
• Pride
• Caring

BENEFITS:

• Simple IRA with company match
• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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