Job Description

Director Of Housekeeping

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Overall responsibility for managing the housekeeping department, 3 luxury residences and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes, AAA and Preferred Hotel Group standards are adhered to. The Director of Housekeeping is responsible for managing and promoting quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. In addition, assists in creating the housekeeping budget, business plans, capital expenditures and manages within approved plans and objectives. Other key responsibilities include but are not limited to:

• Managing day-to-day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage.
• Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another.
• Promote teamwork and motivation through daily communication.
• Communicate and enforce policies and procedures.
• Conduct pre-shift meetings and review all information pertinent to the day's activities.
• Ensure that special guest requests are met in an efficient manner.
• Establish par levels for supplies and equipment.
• Must have follow-through process on short-term and long-term programs.
• Manage labor costs, costs per occupied room.
• Manage and monitor key control systems to ensure security.
• Set and monitor sound procedures for Lost and Found.
• Develop, implement, and maintain internal training and development programs for staff.
• Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks.
• Implement and maintain housekeeping sanitation and cleanliness standards in all areas of staff responsibility.
• Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation.

Qualifications:

• Forbes Travel Guide Four Star experience required, Five Star experienced preferred.
• Full service resort/hotel experience required.
• Minimum of 3 years of hotel/resort housekeeping experience.
• Minimum of 5 years management experience.
• Demonstrated leadership abilities.
• Ability to work in a fast paced environment and handle high pressure situations.
• Ability to communicate well with customers and all operational departments throughout the Hotel.
• Ability to effectively communicate in English, both verbal and written.
• Superior communication skills and customer service skills.
• Ability to work a flexible schedule to include weekends and holidays.
• Able to lift up to 50lbs.

Compensation: $85,000 - $95,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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