Entry Level Service Desk Analyst : Dallas, TX (Onsite) : W2-$20/hr Job at Inficare Technologies, Dallas, TX

V2NNZnpQZDhBeFhWMURUaUdBR21leWNSQlE9PQ==
  • Inficare Technologies
  • Dallas, TX

Job Description

Service Desk Analyst


Location : Dallas, TX (5 Days onsite)


Duration : 6+ Months contract


Rate : $20/hr on W2 without benefits


Job Description:

  • Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
  • Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
  • Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.
  • Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals.
  • Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users
  • Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities.
  • IMACD activities, training and job-aids for new users
  • Vendor coordination with third-party firm to manage the Asset Management lifecycle.
  • Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
  • Provide basic level knowledge to users on hardware & software usage including onboarding orientations.
Inficare Technologies

Job Tags

Contract work, Remote job,

Similar Jobs

Clean Water Action

Environmental Organizer Job at Clean Water Action

 ...For over 50 years, Clean Water Action has succeeded in winning some of the nation's most important environmental protections through grassroots organizing, expert policy research, and political advocacy focused on holding elected officials accountable to the public.... 

Access Healthcare Direct

Per Diem / PRN Nurse RN - Long Term Acute Care Job at Access Healthcare Direct

 ...Job Description Access Healthcare Direct is seeking a per diem / prn nurse RN Long Term Acute Care for a per diem / prn nursing job in Chattanooga...  ...you deserve! Access Healthcare was founded by two travel nurses, Danielle and Diego, who had a dream and a shared... 

KCI Technologies

Construction Management Intern Job at KCI Technologies

 ...provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply...  ...Management Internship to join our team for Summer 2026. Summer interns will work a 40-hour week, with at least 10 weeks of work... 

AFG

Looking For Focus Group Panelists - Part Time Remote Work From Home Job at AFG

 ...right from the comfort of your home. Registration and completion of a questionnaire are required to determine eligibility. Taking part in focus groups can be incredibly rewarding, as your feedback plays a key role in shaping industries and influencing the development... 

Domino's Franchise

Delivery Driver - 81 E. Main Street Job at Domino's Franchise

 ...Do you know why Domino's hires so many drivers? Well, aside from the fact that our delicious...  ...in Domino's Pizza! Being the best pizzadelivery company in the world requires exceptional...  ...from Work Area to Outside Fumes from Food Odors Exposure to Cornmeal Dust Cramped...