Job Description

Pay Range: 64K -102K JOB SUMMARY Flagstar Bank, N.A is committed to delivering exceptional banking services while adhering to industry best practices and regulatory expectations around risk management and compliance. We are looking for an Issue Management Analyst to join our Enterprise Risk Management team in the Risk Management Division to support the development, and implementation of the issue management framework within the organization.

JOB RESPONSIBILITIES

The Issue Management Analyst is a key member of the Issue Management team responsible for the development, implementation, and continuous improvement of the issue management framework within the organization. This role will ensure that issues identified across the enterprise are effectively managed, tracked, and resolved in a timely manner, while adhering to regulatory requirements and internal policies. Key responsibilities include, but are not limited to:

• Maintaining policies, procedures, and guidance related to the issue management framework.
• Document business requirements and performing UAT testing for the GRC tool to support the integration of the issue management framework into risk management processes across the organization.
• Collaborate with the business units to ensure effective issue identification, reporting, and escalation mechanisms are in place.
• Execute procedures to perform oversight and reporting of adherence to the issue management framework by the Business Units.
• Perform periodic reporting for executive management and the Board outlining risk trends and root causes analysis of the issues across the organization.
• Support the development of training programs to educate employees on the issue management framework across the organization.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Compliance, Business Administration, Finance, Accounting, Law, or related field, or equivalent work experience.
• 3+ years of experience in a financial services institution, auditing firm, or consulting firm with a regulatory compliance focus.
• 3+ years Regulatory Compliance or Internal Audit experience.
• Bank compliance/risk operations experience and/or mortgage origination/servicing, retail banking, commercial banking, private banking, wealth management, etc.

Preferred Qualifications:

• Prior experience with Archer preferred.

Job Competencies:

• Knowledge of retail and commercial banking products a plus.
• Excellent analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Inquisitive Nature.
• Good business judgment.

Flagstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.

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