Job Description
JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!
Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short-Term & Long-Term Disability Benefits
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position: Fraud Analyst I
Department: Financial Crimes
Reports to: Financial Crimes Team Lead
FLSA: Non-Exempt
SUMMARY
Monitors and reports fraudulent or suspicious activity regarding members’ share and share draft activity.
SUPERVISION RESPONSIBILITIES:
None
ESSENTIAL FUNCTIONS:
Analyzes key reports and card activity to detect possible fraudulent activity on ATM, Debit, and Credit cards.
Monitors account activity for fraudulent or suspicious activity in Verafin and Symitar.
Monitors various report for fraud schemes that may occur.
Takes appropriate and immediate action to determine if fraudulent activity is occurring.
Once fraudulent activity is determined or suspected, takes appropriate action to block further activity, obtains required documents for supporting evidence, and takes appropriate actions to block further activity to minimize losses.
Maintains ongoing communication with other team members in the department on pertinent instances, irregularities, new developments, and changes.
Contacts Members and/or merchants to verify card transaction authorizations.
Obtains necessary information concerning ATM, Debit, Credit Card, share and share draft fraudulent claims, so cases can be properly investigated.
Cooperates with law enforcement personnel in prosecution of criminals.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Other Duties as Assigned:
Provides assistance in areas required to maintain a productive and high level of quality member service.
Maintains a current working knowledge of plastic card fraud trends and new detection techniques.
Maintains a current working knowledge of various fraud trends and new detection techniques as related to share and share draft accounts.
Other duties as may be assigned.
KNOWLEDGE & SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A high school education or GED required.
Experience and Other Requirements:
Two or more years of financial institution experience preferred.
Knowledge of various types of financial fraud, including identity theft, credit card fraud, and cybercrime preferred.
Previous experience with plastic card fraud preferred.
Must possess excellent interpersonal skills in working with Members and co-workers.
Basic working knowledge of ATM, Debit, and Credit card programs and processes required.
Excellent communication skills, both written and verbal, to effectively convey findings and recommendations.
Must possess basic working knowledge of Share and Share Draft accounts and fraud techniques.
Accuracy and attention to detail required.
Must possess the ability to prioritize tasks and handle multiple projects simultaneously.
Strong organization skills required.
Must be able to make informed decisions that demonstrate good judgment.
Weekend and after-hours work may be required.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Computer Skills:
Experience with personal PC with proficiency in word processing and spreadsheet software.
Experience with Symitar and Verafin financial institution software preferred.
Certificates, Licenses and Registrations:
None
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual is regularly required to sit for extended periods of time; stand, walk, talk, and hear; reach with hands and arms; use hands/fingers to handle, feel, or grasp. The individual is occasionally required to stoop, crouch, or bend at the waist and lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an individual to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.
DECLARATION
The Human Resources Department retains the sole rights and discretion to make change to this job description.
#LPIND
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Tags
Temporary work, For contractors, Immediate start, Work visa, Flexible hours,