Job Description

Zachary Piper Solutions is seeking a Help Desk Specialist in Colorado Springs, CO Responsibilities of the Help Desk Specialist include:

• First contact for customers needing technical assistance with tickets, phone calls, emails, or in person support
• Troubleshoot problems, coordinate technical support
• Logs events and problems and follows up to update customer status
• Maintains service level agreements related to desk side support and incidents
• Escalates unresolved issues to next level support team
• Converts data to a customer defined format such as XML for ingest into system

Qualifications for the Help Desk Specialist include:

• 1-3 years of help desk/service desk/call center experience
• Experience with ticketing systems such as Remedy or Servicenow
• ACTIVE DoD Secret Clearance
• Willingness to go on site 5 days a week in Colorado Springs

Compensation for the Help Desk Specialist include: Salary : 35,000-40,000 Depending on Experience and Education Level Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays This job opens for applications on 4/28/25. Applications for this job will be accepted for at least 30 days from the posting date Keywords: Help desk, service desk, ticketing, incident management, remedy, servicenow, call center, Colorado springs, secret, cleared, entry level #LI-SH1 Piper Companies

Job Tags

Holiday work,

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