Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

We are seeking a motivated and service-oriented Help Desk/Desktop Support Specialist to provide high-touch IT support in a professional services environment. This is an entry-level, client-facing role that involves both in-person and remote support responsibilities. The ideal candidate is eager to learn, well-presented, and comfortable interfacing with senior professionals in a fast-paced, high-visibility setting.

Responsibilities

• Provide onsite IT support across two primary office locations (Stamford, Connecticut and New York City, plus 1 remote day)

• Set up and troubleshoot desktops, laptops, A/V equipment, and peripherals

• Support remote employees and manage overflow tickets through the help desk platform

• Escalate unresolved technical issues to senior engineering resources

• Collaborate with office leadership and end-users to resolve IT concerns promptly

• Identify and document recurring issues and recommend improvements to enhance support delivery

Technologies & Tools

• Windows OS and Microsoft Office 365 Suite

• Active Directory (basic familiarity preferred)

• Help desk/ticketing systems (e.g., ServiceNow, Zendesk—training provided)

• Basic understanding of networking concepts is a plus

Initial 30–90 Day Objectives

• Shadow and train with senior support engineers

• Become proficient in the ticketing platform and internal workflows

• Develop familiarity with the office environment, systems, and key users

• Build relationships with stakeholders to ensure effective support delivery

• Start managing both in-person and remote support requests

Growth Opportunities

• Gain exposure to more complex infrastructure and networking support

• Build a reputation as a trusted on-site resource for executive users

• Access mentorship from senior IT professionals

• Develop skills applicable to enterprise support and long-term IT career paths

Must-Have Qualifications

• 0–3 years of post-college experience in IT support or help desk roles

• Strong troubleshooting and problem-solving skills

• Excellent communication and interpersonal skills

• Professional demeanor and ability to interact with executives

• Willingness to work hands-on with desktop setups and hardware support

• Motivated by professional development and learning opportunities

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