Job Description
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We're Hiring! Come join our Four Seasons Family! We are hiring for an In-Room Dining Server. Be the expert that brings the luxury dining experience to the guest rooms.
About Four Seasons Resort and Residences Napa Valley Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley will offer experiences will capture the imagination of even the most seasoned wine country visitors.
The Position/Role Four Seasons Resort and Residences Napa Valley is seeking candidates with food and beverage experience. We are looking for an In-Room Dining Server. This person will bring the dining experience to the guest's room. They will provide attentive, exceptional, and anticipatory service, be knowledgeable of the menu and preparation methods, and attend to guest needs and requests with a sense of urgency.
Responsibilities - Check completed kitchen orders with the order taker or guest's original order and deliver food orders including any special needs or requests to the guest in-room.
- Transport items to the guestroom in a timely manner while ensuring proper food quality using a Resort golf cart.
- Greet guests by name, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Take guest orders in the absence of order taker.
- Plate and prepare small food items.
- Perform other tasks or projects as assigned by management.
- Assist with service of food items
- Assist with set-up and cleaning of operational areas.
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
Who You Are - High School Diploma or equivalent
- Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
- Preferred experience in a luxury hotel in food and beverage or related work.
- Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts.
- Strong written and oral skills. Ability to communicate professionally and accurately.
- Ability to multi-task in a high volume and demanding environment.
- Strong computer skills
- Valid driver's license and clean driving record
- Strong problem-solving skills, ability to handle difficult situations and guests.
This position is
not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
About the company Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!
Some Benefits Four Seasons Resort and Residences Napa Valley employees can enjoy: - Hourly: $17.97
- Competitive Salary & Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
Learn more about what it is like to work at Four Seasons, visit us: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Four Seasons Hotels Limited
Job Tags
Hourly pay, Holiday work, Flexible hours, Night shift, Afternoon shift, Weekday work,