Job Description

We are currently seeking a skilled IT Engineer to join our team and contribute to our continued success.

As an IT engineer, you will play a pivotal role in providing technical assistance and support across various areas of our business, including head office, manufacturing, transport, retail, and beyond. You'll be the front face of IT, offering expertise and resolving issues through phone, email, and face-to-face interactions. The role is 5 days a week, with a rotating 7-day schedule - the shifts being 6:30am-3pm, 7am-3:30pm, and 11:30am-8pm, with occasional visits tour retail stores, no two days are the same.

You will earn a salary of $45,000 + $3,000 bonus every year.

Responsibilities:

• Provide comprehensive IT support to desktop/laptop systems, mobile devices, printers, network connectivity, and more.
• Troubleshoot a wide range of technical issues, including entry-level server problems, handheld RFID devices, cell phones, 3D systems, and beyond.
• Communicate technical solutions effectively to non-technical team members.
• Collaborate with internal and external support providers to coordinate support activities.
• Record and respond to all incidents and requests within agreed-upon timelines.
• Conduct proactive maintenance of company desktop environment.
• Assist with software distribution and retail showroom IT installations as needed.

Desired Skills and Knowledge:

• Minimum 1 year of experience in desktop support and/or service desk roles.
• Proficiency with Microsoft Windows 10/11 and Apple operating systems.
• Strong understanding of network basics including TCP/IP, DHCP, and DNS.
• Knowledge and experience with MS Active Directory.
• Ability to work independently and coordinate support activities effectively.
• Willingness to learn and adapt to new technologies and environments.

What Wren Offer

A full-time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.

At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.

Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our retail showroom teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.

Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!

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