TITLE : IT Support Technician
LOCATION : San Mateo
BENEFITS & PERKS : Medical, Dental & Vision insurance; 4% match on 401K, Life & LTD Insurance, and Employee Perks (more detail below)
OVERVIEW
Serve as first line support internally and subsidiary employees globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps. Documenting resolution steps within IT tickets, and where applicable updating IT's documentation. Second line support under guidance of line manager and/or SR Principal's guidance where required. This includes supporting all hardware and software requests and problems raised.
HOW YOU WILL MAKE AN IMPACT
• Assists in the installation, implementation, and upgrades of internal systems and software.
• Maintains all IT end user equipment, hardware, software and supplies.
• Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters and scanners.
• Provide support to online workers and vendors.
EXPERIENCE REQUIRED
• Requires hardware support of both PC and Mac, software support.
• AD administration (users, computers and groups).
• Utilizes SCCM and JAMF to image hardware.
• Administers of mobile devices. Telephony and MDM administration.
• Entry level understanding of IT services: e.g DNS,DHCP,SCCM,JAMF,Office365,MDM.
• Provides customer service, service desk support. Possess strong communication skills, both written and verbal.
ABOUT BRIDGEVIEW
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists.
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BENEFITS
• Medical: Provided by Anthem BCBS
• Dental: Provided by Guardian PPO
• Vision: Provided by VSP/Guardian PPO
• 401K with 4% match that is 100% vested from start
• Voluntary Benefits: Accident Insurance, Accidental Death & Dismemberment (AD&D), Short-Term Disability, Life Insurance, Critical Illness
• Employee Perks, Personal Discounts: Full access to the Calm app, great discounts through thousands of vendors (Home Depot, AT&T, Target, etc.)
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