Job Description

Intake Services - Patient Safety Navigator Intake Services - Patient Safety Navigator 2 days ago Be among the first 25 applicants This is a union position. Are you familiar with various supportive counseling strategies? Are you knowledgeable of the behavioral health and public health systems? If so, HealthRIGHT 360 is looking to fill a full-time Patient Safety Navigator position in San Francisco, CA! The Patient Safety Navigator (PSN) will work within the Integrated Care Center and support client navigation to services within HealthRIGHT360 and the broader community. The PSN will be responsible for welcoming and assisting patients, and helping maintain a safe environment for clients, staff, and visitors. The PSN will also direct patient flow, escort patients to appointments, and provide HealthRIGHT360 service information. The PSN will also use de-escalation techniques to address crisis and patient behavioral issues and serve as a first point of contact for new and returning clients. Client Services Responsibilities Welcomes and assists patients with navigating the clinical resources throughout the building Coordinates care and patient flow to ensure timely provision of services, specifically the navigation between various healthRIGHT360 programs Provides overview of services to be rendered including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services; and establishing primary medical and dental care Escorts patients from any floor to clinic appointments Provides excellent customer service and addressing any immediate needs of patients Assists patients with required paperwork as needed for proper enrollment in services Coordinates transportation for patients in residential programs Safety Responsibilities Ensures and maintains a safe and orderly environment for clients, staff, and visitors Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment Maintains positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items Work collaboratively with service providers and administrative staff to maintain an orderly environment Administrative and Documentation Responsibilities Assists with data collection to monitor patient flow, works closely with the Admissions Department to help clients enter behavioral health programs Performs property searches and personal inventory lists Assists with incident reporting, surveillance video retrieval, and grievances And, other duties as assigned. Education And Knowledge, Skills And Abilities Qualifications HS Diploma or GED required Community Health Worker or Mental Health related certificate strongly preferred Knowledge of San Francisco community behavioral and public health systems Demonstrated ability to interface well with diverse, disadvantaged populations Proficient in MS word, Excel, PowerPoint, and Internet applications Willingness to work with clients in the community Knowledge of drug and alcohol addictions Experience working with criminal justice population Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at HealthRIGHT 360 by 2x Sign in to set job alerts for “Intake Specialist” roles. Continue with Google Continue with Google Continue with Google Continue with Google Women's Health Temporary Intake Associate (Remote) Intake Admissions Specialist - Full-time San Francisco, CA $26.00 - $28.00 2 weeks ago Intake Services - Patient Safety Navigator Patient Safety Navigator (Intake Services) Care Manager - Client Intake & Coordination San Francisco, CA $25.00 - $27.00 5 days ago Patient Coordinator (Hybrid WFH, Spanish & English, Digital Weight Loss) Hospital Unit Service Coordinator, Evenings We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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