Intuit Customer Service Job at Smoothstar Tech, Akron, OH

V01rWXlQVjBDeERlMURidUV3U2xlU3dRQkE9PQ==
  • Smoothstar Tech
  • Akron, OH

Job Description

Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season. . Agents will.serve customers by providing product and service information; resolving product and service issues..
Customer Service Representative Job Duties:
  • Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
  • Research, analyze and determine an appropriate course of action for TurboTax customers.
  • Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
  • Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
  • Provide support via phone and/or SmartLook one-way video and screen share technology.
Customer Service Representative Job Qualifications:
  • 1 year of customer service: call center, retail or helpdesk.
  • Excellent technical and customer service skills - passion for providing the BEST customer experience.
  • Must have extensive experience with Windows OS, web browsing, email, and various software applications..
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
  • Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
  • Requires strong active listening skills to accurately paraphrase a customer conversation.
  • Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.
Smoothstar Tech

Job Tags

Immediate start, Work from home,

Similar Jobs

NOKIA

Regression Lab Hardware Coop Job at NOKIA

 ...UI development, JavaScript, Django, or similar framework experience.Come create the technology that helps the world act together.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive... 

Grand Traverse Band of Ottawa and Chippewa Indians

Police Officer COPS Job at Grand Traverse Band of Ottawa and Chippewa Indians

 ...directed by Tribal, State and Federal Court. Enforce tribal criminal and civil laws, ordinances to include civil traffic laws, United...  ..., Associates Degree preferred in law enforcement, criminal justice, corrections or related field. One-year prior experience working... 

Behavioral Health Solutions

Licensed Mental Health Therapist (LCSW, LMFT, LPC) - SNF Job at Behavioral Health Solutions

 ...Behavioral Health Solutions is looking for qualified Independently Licensed and Intern Therapists (LCSW, LMFT, LPC, LAMFT, LMSW, LAC) to join our Skilled Nursing Facility (SNF) Therapy team in Arizona. We have onsite and remote positions available. Whether you join... 

Pursuit Collection

Housekeeper (Grouse Mountain Lodge - Winter) Job at Pursuit Collection

 ...Get discounts on hotel stays, dining, and retail. ~ Access subsidized mental health and wellness resources. ~ Housing accommodations available. What will be your daily pursuit?: Your daily pursuit is providing our guests with a clean, safe, and... 

Yeled v'Yalda

Special Instruction- Early Intervention Job at Yeled v'Yalda

Yeled v'Yalda is looking for part-time and/or full time Licensed Special Ed Instructor in Brooklyn, NY, to join our early intervention team! New graduates welcome! Locations available: Brooklyn: Boro Park, Williamsburg, Crown Heights, and Flatbush Settings: Child...