Job Description

Overview: WHO are we looking for? CAPTRUST is seeking an IT Help Desk Associate who will be responsible for providing technology support for 1500+ employees as well as ensure that needs are met through solutions that are well constructed, well communicated, and operating properly. This is an entry-level position that cannot be performed remotely, the location is Raleigh, NC with working hour range 8am 7pm ET. Primary responsibilities may include the following, among others: Responsibilities: Provide support to end users on a variety of issues Respond to telephone calls, email and personnel requests for technical support; first-call resolution Identify, research, and resolve technical problems Audio-Visual support for large group meeting that include web conferencing, video streaming Laptop, Desktop, Tablet, Mobile Device, and Remote Access support Hardware/Software Printer support Respond quickly to technology outages Windows 10, DHCP, DNS, Active Directory Management Work on special projects delegated by IT Manager and Team Leaders Workstation, equipment, and telephone moves Remote support of Regional Offices Ability to be on-call rotation for off-hours support as required Other duties as assigned Qualifications: Minimum Qualifications: Associate's degree in a related area or equivalent technical training/experience required 1+ years professional experience with current Windows OS required Desired Qualifications/Skills: CompTIA A+ or equivalent would be an asset Excellent interpersonal and communication skills required Ability to communicate technical information to a non-technical audience in a clear and coherent manner required Superior customer service focus Effective decision making, problem solving, organization, and time management skills Professional experience with Microsoft Office 365 Suite Experience with Apple OS, Android and hardware preferred Experience with VoIP and mobile technologies preferred WHAT can you expect from your career at CAPTRUST? Our colleagues, like our clients, tend to stay with CAPTRUST for years. Theres a reason for it; its a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth. Our Employee Benefits Package shows how much we value our team. Some benefits include: Employee ownership opportunities Brick Bonus success sharing program Comprehensive health coverage + Virgin Pulse wellness platform 401(k) program with a 5% employer match + financial planning for colleagues WHERE will you be working? 4208 Six Forks Rd #1700 | Raleigh, NC 27609 Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite HOW do we build a world class organization one brick at a time? We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you. Are you the next brick? To get it done the CAPTRUST Way, an individual should exhibit the following characteristics: Ability to build successful, collaborative, and trusting relationships Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges Inherent desire to give back to our communities and enrich the lives of those around us An other-centered mindset Integrity through maintaining objectivity EEO/Diversity Statement: At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported. CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #associate CAPTRUST

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