Job Description

IT Service Desk Analyst - Tempe, AZ

LHH is currently conducting a search for an IT Service Desk Analyst. This is an exciting, full-time opportunity with a client that offers an excellent benefit/bonus structure with very competitive pay, so this opportunity will not be available long. Review the job requirements below and do not hesitate to apply if you feel you are a good fit.

Responsibilities:

• Provide costumers with friendly, and professional costumer service via IT service delivery
• Active Directory will be utilized on a daily basis
• Incident Management and Incident Response
• Servicing LAN/WAN, Wi-Fi issues
• Working with a high volume of tickets utilizing Service Desk
• Daily use of MS
• Escalate tickets when needed
• Role involves basic troubleshooting of applications and hardware
• Identify and provide description and specifications for repair parts, utilizing Service Desk tickets.

Requirements :

• 1+ year of experience (this can be an entry level position)
• Incident Management experience is preferred, but not required
• Strong background in O365 is highly preferred
• Nice to have technology includes: Azure and Active Directory
• Client-facing technology support.
• Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
• Candidate should have excellent customer service skills.
• Experience in a high volume ticket environment
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.

If you feel that you are a good fit for this job please apply through the link or email your resume to andrew.cooper@LHH.com

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.

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