Job Description

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals. Accountabilities:

• Provide technically accurate, user friendly solutions to basic end user requests
• Active Directory
• Printer issues
• Email issues
• Application support
• New user creation
• User offboarding requests
• Workstation/laptop builds and set-up
• Troubleshoot technical issues and provide effective solutions
• Meet daily Utilization goals
• Ensure high User Satisfaction
• Keep up to date with the latest technology trends and products
• Occasionally travel onsite to perform tasks that cannot be completed remotely
• Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.

• A sense of humor and a positive attitude
• Strong problem-solving skills
• Voracious thirst for knowledge
• Ability to work in a fast-paced, high-pressure environment
• Strong written and verbal communication
• Experience with ticketing systems is a plus
• CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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