We are just beginning to build our Technical Support team and are looking for new colleagues who can help us improve our infrastructure monitoring and incident management processes. The Technical Support team is responsible for monitoring and supporting the infrastructure. We collaborate closely with the DevOps team and other technical teams to ensure stable operations and rapid resolution of incidents.
In this role, you'll also be involved in investigating complex technical issues reported by our customer support managers, who handle incoming gamers' requests. It's important to be able to conduct a preliminary investigation of the report and delegate further actions as necessary.
Responsibilities:
Work with k8s and Prometheus stack.
24/7 network and infrastructure monitoring.
Keeping up-to-date project related runbooks.
Set up and maintain monitoring and alerting systems.
Prioritize and manage several open issues at one time.
Work closely with DevOps to quickly resolve incidents.
Identify and address technical issues that may affect our users, and escalate them to the development team.
0-2 year of experience in Technical Support in complex technical solutions;
Experience with Prometheus stack (Grafana, AlertManager)
Experience with Docker and Kubernetes;
Incident & problem management experience;
Ability to read system logs and analyse them;
Excellent problem-solving and communication skills;
Strong Linux skills.
Experience with GCP, AWS or other cloud services;
Experience in Game development domain;
Knowledge of English to communicate with international teams and read technical documentation.
Our team unites creative professionals who have made a great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!
Competitive salary;
Medical insurance, sick leaves and social benefits;
Relocation package;
Sports compensation;
Online English classes;
Referral bonuses;
Co-working compensation;
Corporate events.
About the job Data Entry Assistant / Typing (Remote) Job Review Basic Data Entrance Staff Preferred - Job Coming From Home... ...experts are actually recruiting those that have a history in medical, materials home worker, distribution vehicle drivers, customer...
...Title: Economics 9/10 Month Tenure Track Faculty Anticipated Start Date: August 2025 School: School of Business... ...principles of learning to instruction. # Adapt instruction to the entry level knowledge and skills of students. # Recommend course and...
...Job Title: Data Governance Platform Developer Location: Remote Duration: / Term: 6+ months Contract Job Description: We are seeking a Data Governance Platform Developer to join our team for the Voyager implementation project. This role involves...
...Job Description Job Description Description: We are seeking a skilled Electric Motor Mechanic to join Illinois Electric Works. Your mechanical knowledge and expertise will be utilized to diagnose and repair equipment, ensuring optimal performance. Responsibilities...
Radiation Oncology opening in Kentucky Located in Bowling Green, KY - 66 miles from Nashville, TN Full time, permanent Employed opportunity Seeking Board Eligible or Board Certified physicians in Radiation Oncology to join an established, expanding practice Competitive...