Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

V3M4ZXpmMTNBeFRRMkRQdkdBZXNjaTBTQXc9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

LevelSurveys

Remote Survey Panelist & Product Reviewer (Hiring Immediately) Job at LevelSurveys

 ...This is your chance to shape the future of products, services, political campaigns and public policies with your voice. This is a remote, work from home, opportunity. You'll earn up to $25 for each survey you take. Plus, we pay bonuses when you complete 10 or more surveys... 

Sound Physicians - Phoenix, AZ - Sound Physicians

Anesthesiology - Physician Job at Sound Physicians - Phoenix, AZ - Sound Physicians

 ...Anesthesiology - Physician at Sound Physicians - Phoenix, AZ - Sound Physicians summary: The Anesthesiologist position at Banner University Medical Center in Phoenix involves delivering high-quality anesthesia care in a collaborative team environment with surgeons... 

Wichita Mountain Medical

Part-Time Medical Receptionist Job at Wichita Mountain Medical

 ...Multi-specialty medical practice is seeking an enthusiastic professional to work part-time in our office doing multiple tasks. We provide competitive salary and convenient Monday through Friday hours. Immediate interviews available! Responsibilities: Greet patients... 

Ethos Medical Staffing

Travel Progressive Care Registered Nurse Job at Ethos Medical Staffing

 ...Job Description Ethos Medical Staffing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Franklin, North Carolina. Job Description & Requirements ~ Specialty: PCU - Progressive Care Unit ~ Discipline: RN ~ Start Date: ASAP... 

Securitas Security Services USA, Inc.

Security Officer Hiring Event 10/23/2025 Job at Securitas Security Services USA, Inc.

**Security Officer** **Hiring Event****Date: 10/23/2025****Time: 9am to 12pm****Location: 1820 W. Jefferson Ave Harlingen TX 78550****Offers on the spot! Come prepared and Dressed Appropriately!**We help make your world a safer place.Securitas is a global company...