Job Description

Make Ready Field Manager

Are you looking to join one of the KC’s fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and sourcing solutions provided relief for residents and managers all over. The issues that plagued the industry for years were all brought to light when the world shut down due to the pandemic. This disruption provided Lula with a path to reinvent property maintenance forever. 

Once we found where we were most needed and fully committed to servicing rental properties, our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved exponential revenue growth, and expanded to 40+ markets (and counting). Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. 

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We're looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success.

➡ Ingram Business Magazine’s Top 10 Fastest Growing Companies in Kansas City

➡️ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values:

• We are  customer obsessed .
• We  think differently.
• We  hustle .
• We  finish what we start .
• We  care   for one another .

Position

We are currently seeking a Make Ready Field Manager that will provide onsite leadership and quality control on job sites of the customers we serve. This role will be our boots on the ground at each job location to provide oversight, advance productivity, and will ensure safety and performance standards are met. This role will communicate with customers and members of leadership to help identify, troubleshoot, and resolve issues and keep leadership updated with information, observations, job status and improvements needed. This role will also coordinate tasks with our team of handymen. The Make Ready Coordinator will play a pivotal role in ensuring the successful completion of projects while maintaining exceptional customer relationships.

Responsibilities:

· Manage and monitor make ready projects, ensuring they are executed in accordance with established schedules, budgets, and quality standards

· Lead 1099 make ready crews to renovate and turn dwellings to prepare them for new residents

· Act as the primary point of contact to resolve customer issues or concerns in order to strengthen partner relationships and secure customer contracts, exercising judgment based upon experience, guidelines, and scope of authority

· Coordinate with handymen, assigning tasks and ensuring they have the necessary resources and information to carry out their work efficiently

· Provide on the job support, formulate and maintain quality control objectives and coordinate these objectives with staff, vendors and contracted resources

· Organize workload to meet short and long-term organization objectives and assist in the preparation of Regulatory documents

· Advise the leadership team about potential issues on all accounts and provide status on all renovation or make ready projects, as requested

· Minimize comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality

· Monitor the quality of work conducted delivered by sub-contractors and provide guidance where improvement is needed and ways to enhance operational effectiveness

· Ability to analyze field processes and activities and make recommendations for process improvement to further business growth

· Monitor and manage project quotes to ensure prompt delivery and approval.

· Cultivate a collaborative team environment that encourages effective communication and teamwork among colleagues.

Skills Needed

• Proven experience in coordinating make ready projects, renovations, or construction management, showcasing a track record of successfully contributing to project delivery 
• Knowledge of construction, project management and related safety procedures
• 4+ years knowledge of general maintenance (i.e., handyman, electrical, plumbing, appliances repair, etc.)
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work independently and with a team to respond to rapidly changing priorities
• A positive, solutions focused attitude
• Excellent verbal and written communication skills
• Effective prioritization, problem solving and time management skills
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Perform all essential job functions with or without reasonable accommodation
• Ready to hustle, learn, teach, and grow!
• Valid Driver’s License

How we support you:

· A positive and inspiring team environment that offers support and camaraderie throughout your career

· Professional growth and internal promotion opportunities due to continuous organizational growth

· Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development

· Lula provides equal employment opportunities (EEO) to all employees and applicants for employment

Benefits:

· Medical Insurance

· Dental Insurance

· Life Insurance

· Vision Insurance

· Paid Time Off

Job Type: Full-time

Schedule: 

· Monday to Friday

· Day/8 Hour Shift

· Holidays

· Weekend Availability

Work Location: Indianapolis (Metro Area)

Job Type: Full-time

Salary: $85,000-$100,000 (plus mileage)

Supplemental pay types :

· Bonus Pay

Check us out!

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