Job Description

Company Description

At Abel Richard, our vision is to redefine luxury through timeless elegance and uncompromising quality. We strive to be synonymous with sophistication, offering discerning individuals worldwide an experience of refinement and exclusivity. By seamlessly blending Italian craftsmanship with innovative design, we aim to set new standards in the luxury industry, inspiring admiration and enchantment with each creation. Our offerings transcend mere accessories, becoming cherished symbols of enduring beauty and artistic expression, cherished for generations to come.

Role Description

This is a full-time on-site/hybrid role for a Multi-Store Operations Manager based in Scottsdale, AZ, who will oversee multi-location retail operations, ensuring operational excellence, team performance, and adherence to brand standards across U.S. and international stores. The Multi-Store Operations Manager will oversee daily operations across multiple store locations, ensuring that each store meets the company's standards of excellence in customer service and product presentation. This Scottsdale-based role is ideal for a strategic thinker with strong leadership skills and luxury retail experience who thrives in a fast-paced, global environment. Responsibilities include leading and training store managers, developing operational strategies, maintaining inventory control, managing budgets, and implementing company policies and procedures to enhance efficiency and profitability.

Key Responsibilities

• Oversee daily operations across U.S. and international stores , ensuring consistency and excellence.
• Develop and enforce standard operating procedures (SOPs) across locations.
• Lead and support store managers on budgeting , staffing , inventory , and compliance.
• Collaborate with executive leadership on expansion strategy and operational improvements .
• Monitor key performance indicators (KPis) and prepare operational reports.
• Implement systems and tools to enhance supply chain, logistics , and customer experience.
• Ensure compliance with local laws , labor regulations , and brand policies across all regions.
• Coordinate cross-border logistics and support import/export documentation for international stores.

Qualifications

• Bachelor's degree in Business, Operations, or related field (MBA preferred).
• 5-10 years of experience in multi-unit retail operations, preferably in the luxury sector .
• Proven success in managing dispersed teams and international retail operations.
• Strong knowledge of inventory systems, merchandising, and customer service metrics.
• Excellent communication , organizational, and leadership skills.
• Ability to travel domestically and internationally as needed.
• Strong financial literacy and budgeting skills.
• Proficient in retail management software and ERP systems.
• Excellent problem-solving and decision-making skills.
• Strong analytical skills with the ability to interpret data and identify trends.
• Experience working with diverse teams and understanding of international business practices.
• Experience with project management and implementing operational improvements.
• Proven success in managing dispersed teams and international retail operations.
• Strong knowledge of inventory systems, merchandising, and customer service metrics.
• Excellent communication , organizational , and leadership skills.
• Ability to travel domestically and internationally as needed.

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