Job Description

Title: Operations Manager

Type: Full-time / Perm / On-site

Location: Kent, WA

Salary Range: $75k - $85k/annually, depending on relevant experience

Summary:

The Operations Manager will oversee all warehouse and distribution functions, including warehousing, delivery, customer storage, refurbishing, project management, inventory, and facilities. They will coordinate and supervise daily warehouse and delivery activities, ensuring products are received, stored, and delivered in line with company service and cost objectives. Additionally, the Operations Manager will manage labor, field services, and warehouse personnel, focusing on productivity, quality control, and safety. They will serve as a company representative to internal and external customers, and fulfill supervisory responsibilities such as hiring, training, performance management, and employee motivation. Collaborating with the COO, the Operations Manager will also organize the company budget and oversee maintenance of grounds, buildings, and equipment.

Responsibilities:

• Direct and manage field teams and subcontractors to ensure timely and budget-compliant project completion.
• Create and implement best practices for warehouse and field operations, ensuring adherence to industry standards for receiving, documentation, and freight claims.
• Handle crew issues and coaching, and regularly visit project sites to oversee progress, quality, and performance standards.
• Establish and execute training programs for warehouse and field staff, addressing safety, DOT, and OSHA regulations.
• Work with the COO to enhance field procedures and ensure compliance with installation policies and safety regulations.
• Coordinate with sales, design, and project management teams for effective installation planning and execution.
• Monitor and manage KPIs to optimize operational performance and oversee equipment use, trucking, product staging, and inventory control.
• Ensure facility and equipment maintenance, upholding safety, security, and sanitation protocols.
• Address quality concerns promptly, enforce company policies, and conduct surveys to ensure regulatory compliance.
• Handle the recruitment, training, performance reviews, and professional growth of warehouse staff.
• Engage with stakeholders, present company capabilities, and participate in team meetings.

Qualifications:

• High school diploma or equivalent.
• College degree or relevant education.
• Valid (State of Washington) Driver's License.
• Reliable means of transportation to and from work.
• 3+ years of experience as a Warehouse Operations Manager. **Open to Project Manager ready to take the next step in their career if from the Office Furniture industry.
• 3+ years of industry experience in office furniture, furniture installation, office relocation, warehouse operations, and facility management.
• Must be knowledgeable in Office Furniture Systems and proficient in advanced technologies.
• Proficiency in CORE and Snaptracker (or the ability to quickly learn/adapt to new software).
• Proficiency in MS Office Suite.
• Strong knowledge of OSHA, DOT, and HAZMAT regulations and experience in safety education (certification preferred).
• Hands-on proficiency with blueprints and building tools.
• Ability to lift up to 75 lbs with equipment assistance.
• Excellent organizational attention to detail, and time management skills.
• Excellent written and verbal communication skills.
• Highly skilled in customer service and conflict resolution.
• Strong problem-solving abilities with a focus on safety.
• Must be able to pass a felony background check and drug screen in accordance with Washington State Laws.

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