Job Description

External Application Deadline February 14th, 2025 

Goodwill offers a chance to make a difference!

Come join our incredible team!

Candidates offered this position will be required to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes.

Minimum Pay starts at $20.79 per hour. Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

JOB SUMMARY:

The Shift Supervisor, Outlet will be responsible for assisting the Outlet Assistant Manager in leading and assisting the Outlet Associates, overseeing Customer Service, and appearance of the sales floor. The Outlet Shift Supervisor will act as Manager-on-Duty providing excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization. 

ESSENTIAL FUNCTIONS:

• Assist the Outlet ASM (Assistant Store Manager) by maintaining the check-out counters, cash registers, and sales floor.
• Assist the Outlet ASM by creating associate work schedules, managing breaks, and supervising productivity.
• Assist in preparing/counting associate register drawers, count and up-keep of the Outlet’s bank, create deposits, and make out change orders.
• Assist in preparing reports, tracking/balancing drawers, determining accuracy of all transactions by associate.
• Provide first-line troubleshooting for technical equipment such as cash register (point-of-sale system), credit card machines, and other various retail and office equipment.
• Supervise Outlet Associates by providing training, delegating tasks, encourage, development, provide constructive feedback, handling disciplinary actions, and other supervisory tasks. 
• Act as Manager-on-Duty to include opening/closing the Outlet, assisting customers, overseeing associates, and being able to make final decisions to ensure the continued operations of the Outlet.
• Provide coverage during breaks or absences by running the cash register and assisting customers.
• Provide a safe, organized, and well stocked sales floor.
• Cross-train in other departments/areas and act as a back-up as required.
• Perform all other duties as assigned.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• One (1)-year retail experience is preferred.

Other:

• Familiar with running a cash register, point-of-sale systems, and handling complex transactions.
• Previous supervisory experience preferred to include scheduling, goal setting, task delegation and decision making.
• Ability to operate a computer using Microsoft Office products.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures. 
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

 

Functional Competencies:

• Confronting Direct Reports
• Results Management, Level 1
• Developing Others, Level 1
• Team Leadership, Level 1
• Time Management

 

 

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans.

We promote a Safe & Drug-free Workplace.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

Physical Requirements

Attachment to Job Description

 

Job Title: 127 - Shift Supervisor, Outlet Dept Number: Varies – Operations

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

 

 

 

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - OCCASIONALLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY 

SQUAT - FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY 

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENTLY

Visual, distant - FREQUENTLY

Visual, depth perception - FREQUENTLY 

HANDS/FINGERS:

Simple grasping – FREQUENTLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Job Tags

Hourly pay, Holiday work, Permanent employment, Full time, Temporary work, For contractors, Flexible hours, Shift work, Afternoon shift,

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