Job Description

Patient Registrar

Pride Health is hiring a Patient Registrar for one of its clients in Massachusetts.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits.

Location – Leominster, MA (01453)

Length of assignment – 3 months (Possibility of an extension)

Pay range - $20 - $23.50 per hour.

Shift – Candidates MUST be able to work 11pm-730am (regular hours) with flexibility to work 3pm-1130pm as needed.

Job Summary

• Excellent customer service skills and knowledge, i.e., service recovery.
• Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB’s, ID’s, etc.), obtaining ABN’s/IMM’s when applicable and collection of patient financial responsibility.
• Routinely uses reference material necessary to ensure proper course of action. Seek guidance when appropriate.
• Staff members follow downtime procedures as established.
• Staff routinely and proactively work on downtime work. This includes but is not limited to DL’s, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
• Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution positively influencing patients experience and likelihood to recommend.
• Process pre-registrations for all appointment types and locations, excluding ER.
• Answers phone and returns voicemails timely.
• When uncertain, or when unusual situations occur, you seek guidance from the department manager. Never make impulsive or hasty decisions.
• Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
• Staff members use all the eligibility resources available to verify the correct insurance is listed in the account.
• Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
• Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconcile cash.
• Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.

Requirements

• High School Diploma or Equivalency.
• Candidates must have at least 1 year of customer service experience working in a medical office.
• EPIC experience is highly preferred.
• Medi-Tech experience is preferred,

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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