Job Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website:

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Process & Training Specialist for our growing company! This is a Hybrid position requiring at least 3 days a week in office, and we are open to this position sitting in any location of our 27 terminals throughout the U.S., but have a strong preference for the Charlotte, North Carolina area.

The Process & Training Specialist I is responsible for supporting the development, implementation, and continuous improvement of business processes and training programs. This role focuses on ensuring operational efficiency through process optimization and employee skill development for the ContainerPort Group business. The Process & Training Specialist I will assist in identifying training needs, creating instructional materials, conducting training sessions, and documenting processes to align with organizational goals and best practices.

Duties and Responsibilities:

• Assist in documenting and analyzing current business processes to support leadership in identification areas for improvement.
• Work with cross-functional teams to gather feedback and ensure that updated processes align with company objectives and enhance efficiency.
• Monitor the effectiveness of process and training initiatives and recommend adjustments as necessary.
• Collaborate with subject matter experts to develop and update training materials, including presentations, manuals, and e-learning content.
• Assist in the scheduling and coordination of training sessions for new and existing employees.
• Conduct group or one-on-one training sessions, ensuring the content is delivered in an engaging and understandable manner.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Create and maintain comprehensive documentation of business processes, procedures, and training materials.
• Track and report on training completion, employee progress, and any issues related to training gaps.
• Assist with the creation of standard operating procedures (SOPs) to ensure consistent, high-quality execution across teams.
• Work closely with team members and team leaders to identify employee performance gaps and propose solutions to address them through targeted training.
• Support onboarding efforts by providing new hires with process overviews and initial training on tools and systems.
• Help maintain a library of training resources and ensure they are up-to-date and accessible to all employees.
• Stay current with best practices in process management and training techniques.
• Assist with the preparation of reports, presentations, or other materials for escalation to leadership meetings.
• Other duties as assigned.

Education and Experience:

• High School Diploma or GED (required).
• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, Curriculum Design, Instructional Design, or equivalent combination of education and/or experience (preferred).
• Experience with logistics and/or drayage operations (preferred).
• Minimum of 2 years of experience in a training or process-focused role preferred.
• Ability to operate in a remote work environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of training software or Learning Management Systems (LMS).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with strong organizational and documentation skills.
• Problem-solving mindset and a willingness to learn new methodologies or tools.
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
• Eagerness to learn and develop professionally.
• Positive attitude with a focus on process improvement and continuous development.
• Ability to take initiative and work independently when needed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• Remote role; a home office is required along with strong internet and the ability to use web camera functions regularly.
• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time.
• Must be able to constantly operate a computer and other office equipment.
• Ability to travel in and out of state up to 10%.

World Group Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
• Medical, Prescription, Dental, Vision
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Job Tags

Similar Jobs