Job Description

Company Description

At Halligan LLC, you won’t get lost in the shuffle. We are a small, close-knit team and value each and every member. We offer competitive compensation, professional advancement opportunities, paid time off, bonus incentives, health insurance, 401(k) matching, and more.

Our staff enjoys work-life balance. We pride ourselves on maintaining a supportive and collaborative culture: we have active Slack channels, regular team-wide meetings, and in-person events to keep us connected.

Our growing and energetic family law firm needs a Receptionist & Client Intake Specialist (RCIS) who is going to be critical in achieving our goal to double in size during 2025. You will actively build and maintain relationships over time with prospective clients, new clients, and former clients. This role will be a constant touchstone for clients through every step of the process, making a positive difference during a most difficult time in their lives.

Role Description

This is a full-time on-site role for a Receptionist/Client Intake Specialist located in Denver, CO. The Receptionist/Client Intake Specialist will be responsible for greeting clients, managing phone calls, performing various clerical tasks, and ensuring a welcoming environment. Other duties include scheduling appointments, managing client information, screening possible new clients, ensuring that client intake procedures are followed, and providing excellent customer service.

The Receptionist/Client Intake Specialist will:

• Collect more in-depth information about PNCs and the matters for which they are seeking the Firm’s help
• Follow Firm prescribed guidelines on how to communicate with external individuals in the most effective manner
• Show compassion for their troubles and provide them hope for the opportunity they have to resolve their matter
• Help PNCs see the difference between working with the Firm and not working with the Firm
• Help PNCs understand what sets us apart from others and how that positions us to help them in their specific circumstances
• Follow up with qualified PNCs who don’t immediately retain
• Reach out regularly to existing and former clients to provide support and identify if any referral opportunities exist
• Play a vital role in the growth and exposure of the Firm
• Act as a representative of the firm to prospective new clients, current clients and to the community at large

Qualifications

• Strong phone etiquette and receptionist duties skills
• Proficiency in clerical skills and general office tasks
• Excellent communication and customer service skills
• Ability to manage multiple tasks efficiently and with attention to detail
• The real-life experience resulting in an increase in empathy and understanding is an asset
• Experience overcoming a major obstacle in life and making important changes as a result
• Active listening skills and the ability to influence behaviors and attitudes
• Ability to build, develop, and maintain relationships with prospective, current, and former clients
• Adaptability
• Ability to keep detailed records, compile reports, and maintain organizational systems
• Education/Experience equivalent to a Bachelor's Degree
• Experience in a similar role is preferred

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