Job Description

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As a Regional Supervisor of Cortland Front Door, you manage the total service delivery for 30+ apartment communities. You work with our community teams to ensure resident satisfaction through ongoing community engagement and oversight to a team of 15-30+ Front Door Waste Technicians within an assigned region. Here are the roles youll play:

The Leader

• Discuss associate development needs and subsequently facilitate appropriate support, coaching, and training opportunities
• Make informed decisions with consideration to resident/community impact, ensuring maximum quality of service for Cortland residents and community teams
• Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns
• Take the lead for training and safety of all service teams in designated region
• Provide in-person support to Front Door Waste Technicians, Community Managers, Service Managers, and community teams within your region

The Quality Controller

• Facilitate and lead new community launches, including container distributions
• Drive to inventory warehouse when needed for supplies (personal protective equipment, containers/waste stations, or other supplies)
• Ensure daily/nightly completion of resident doorstep trash/recycle pick-up and bulk waste for assigned properties
• Keep vehicles properly fueled and an updated inventory of supplies; manage proper usage among Service Associates
• Assist in management or service roles if or when needed to ensure there is limited service disruption
• Promote a service-first approach with excellent resident communication and professionalism

The Record Keeper

• Keep timely and accurate community, associate, and operational records
• Comply with, promote, and train on all safety policies and procedures; report all safety incidents in a thorough and timely manner
• Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door
• Inspect properties regularly for resident and service associate compliance
• Create and manage a schedule for service associates
• Manage a labor budget depending on number of assigned properties
• Approve time sheets and ensure communities are serviced as scheduled

The Impact You Can Make

• Your community looks perfect. Common areas are spotless, the grounds are beautiful, and curb appeal is worthy of a magazine cover.
• Residents are eager to spend more and more time in their common areas and are proud to call your community home.
• Residents are so used to your friendly greetings every day, they treat you like part of the family.

• Strong 2+ years of experience in multi-site operations leadership
• High school diploma or GED equivalent
• Previous customer service and people management experience
• Knowledge of basic employment law, customer service fundamentals, and leadership principles
• Ability to manage stress and adapt to changing environments; ability to perform effectively in environments with frequent workload changes and competing demands
• Capability to communicate with others, both verbally and in writing
• Ability to work with cross-functional teams within the organization

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.

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