Job Description

Responsibilities

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.

• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.

• Maintains and provides enhancements to the existing Salesforce solutions.

• Develop and create customized reports and dashboards.

• Manages user testing to include developing test plans, creating user test cases.

• Create and maintain documentation on processes, policies, configuration, and user guides.

• Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

• Mentors and trains State Development resources.

Detailed Day-To-Day Job Duties to be performed:

Responsibilities:

• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.

• Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.

• Develops and Manages Communities

• Proactively seek out and identify needed system changes.

• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.

• Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.

• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.

• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.

• Thoroughly unit test development deliverables and participates in business user acceptance testing

• Validates test cases and results against requirements.

• Develops complex, macro driven reports to summarize system information for Senior Management.

• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.

• Assist with migration from older systems/processes into Salesforce.com.

• Import data as appropriate using Salesforce tools like Data Loader

• Log, troubleshoot and resolve system problems.

• Monitor and manage exception logs for back-end system integration with SFDC.

• Perform other duties as assigned.

REQUIRED Skill Sets:

• Technical Specialist 3 must have solid salesforce.com skills, experience setting up Salesforce

• Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).

• Bachelor's Degree in Computer Science or information systems or related field

• 8-10 years of experience in Information systems operations environment in Analysis, Design & Development

• Minimum of 5 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud)

• Minimum of 5 years of Experience in Apex, SOQL development, Java Script and specifically

• Lightning Component Framework

• 5+ years of Experience in building and Managing Communities

• Minimum of 5 years of experience in SFDC Design, Analysis, Configuration, Customization and Coding

• Minimum of 5 years of experience with SFDC data model and the data migration / integration capabilities of SFDC

• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality

• Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.

• Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)

• 5+ years of experience with SCRUM/Agile Development practices.

• Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).

• Salesforce.com Developer certification or Administrator certification, preferred.

• Knowledge of Salesforce tools like Flosum, Ownbackup preferred.

DESIRED Skill Sets:

• Demonstrate effective leadership, analytical and problem-solving skills

• Required excellent written and oral communication skills with technical and business teams.

• Ability to work independently, as well as part of a team

• Stay abreast of current technologies in area of IT assigned

• Establish facts and draw valid conclusions

• Recognize patterns and opportunities for improvement throughout the entire organization

• Ability to discern critical from minor problems and innovate new solutions

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