Job Description

Job Description

Job Description

Senior Incident/Problem Analysis Manager

Onsite: Arlington, VA

IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging technical business problems
• Self-directed professionals
• Hunger to continually learn and grow

Responsibilities:

• Present the summary results of incident analysis, along with identifying areas for improvement, on a regular basis, as part of the standard MPSR
• Support Problem Management processes and activities
• Conduct problem analysis on all problem tickets
• Perform root cause analysis using appropriate analysis techniques to identify the underlying cause of the problem, its overall impact, and solutions for eliminating this cause in the future
• Update every problem ticket with information about the root cause of the problem
• Update the KEDB with known errors, work arounds, and solutions
• Test and vet proposed solutions through the change management process before releasing into production
• Support problem analysis of known errors and release them into production and ensure they are logged in the KEDB

Requirements:

• Bachelor's degree in a related field
• Ten (10) years of prior experience in a similar role
• Strong communication and organizational skills
• IAT or IAM Level I certification
• Active Security Clearance

IPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. 

Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

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