Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Senior Program Manager is responsible for independently managing a portfolio of complex initiatives that are typically People Services (PS)/Human Capital in nature and strategic in scope.
JOB RESPONSIBILITIES: 1. Develops and manages the plan surrounding PS project/program engagements. Managing may include but is not limited to interdependencies, dependencies, communications, scope, changes, risks, issues, vendor relationships, financial and human resources.
2. Sets realistic and practical goals for projects/programs while developing appropriate strategies for achieving those goals.
3. Documents communications, risks, and issues thoroughly and professionally.
4. Utilizes best practices, techniques, and standards throughout project/program execution.
7. Coaches, mentors, and motivates team members within the People Services department.
9. Programs included in this role's purview include, but are not limited to: ensuring Human Resources compliance and postings are accurate and current, recognition and service awards, oversight and regular publication of the Nelnet Associate Handbook.
10. To be the HR business consultant for assigned business segments, proactively consulting and partnering with other HR specialists as required (e.g., recruitment, training) to deliver programs, policies and activities that directly contribute to the effectiveness of the business.
11. Ensure that associate change management plans are in place for business change initiatives.
12. Provide professional advice and guidance to associates and managers for associate relations issues.
13. Manage high risk associate relations matters including: harassment investigations, escalations, law suits, EEOC claims.
14. Proactively consult with management on raising associate engagement and assisting with action items as required.
15. Review and recommend any necessary changes to People Services policies and procedures and complete additional research as required.
16. Model good managerial practices and ensure associate information is kept confidential at all times.
17. Provide support for terminations and all related documentation and administration.
**Pay Range for this position is - $110,000 - $150,000
EDUCATION: Bachelor's degree or equivalent experience.
EXPERIENCE: 1. 5+ years of project/program management experience.
2. 5+ years of leadership experience
3. 5+ years of Human Resources experience preferred
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: 1. Demonstrated leadership skills.
2. Strong communication (written, verbal and presentation) and interpersonal skills.
3. Consensus building skills.
4. Self-motivated.
5. Decisive with the ability to handle ambiguity, change and competing demands.
6. Proven ability to work creatively and analytically in a problem-solving environment, demonstrating confidence, teamwork, innovation and excellence.
7. Demonstrated respect, collaboration, and pride in ownership.
8. Ability to adapt to change.
9. Focus on delivering value.
10. Extensive knowledge of employment principles, practices and legislation.
11. Demonstrated experience in dealing with multiple divisional groups and competing priorities.
12. Strong consultative, influencing and facilitation skills.
13. Ability to exercise sound judgment and make effective decisions.
14. Experience in planning & leading change management activities.
15. Proven ability to support and contribute to the design of Human Resources programs and methodologies.
16. Ability to work independently and also within a team environment.
17. Ability to multi-task in a deadline driven environment required.
18. Attributes: Initiative, Adaptable, Team Builder, Personal Leadership, Efficient, Thorough and Results & Service Oriented, Accountability
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace. Nelnet, Inc.
Job Tags
Temporary work, Local area,