Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in strategic planning, network design, and driving scalable, continuous improvements across our fulfillment centers, supply chain, and last-mile delivery teams.
Role Summary
This role presents a unique opportunity to drive Amazon's ambitious goals for expanding and optimizing our SSD network in Japan. The successful candidate will lead programs, partnerships, and innovations to strategically grow our Sub Same Day delivery capabilities, ensuring best-in-class speed, coverage, and customer experience. You will drive robust planning processes and data-driven decision-making to create a positive impact on Amazon's SSD offerings in Japan through network expansion and topology optimization.
You will partner closely with multiple functional teams and stakeholder groups, including Supply Chain, Real Estate, Tech teams, Transportation Network Planning, Middle Mile teams, Retail Delivery Experience, and Customer Service. The ability to influence without authority and execute with speed will be critical to success in this role.
The ideal candidate should possess:
We're seeking a self-starter who will take ownership of network expansion challenges to create successful partnerships across stakeholder groups, driving strategy and execution to achieve SSD network growth goals at the right cost, while maintaining unparalleled customer experience.
Key job responsibilities
• Develop and execute SSD network expansion strategies, set priorities, and communicate effectively across business partners and stakeholders
• Ideate, define, and drive the planning of network topology initiatives for Amazon's SSD network by partnering with stakeholder groups to optimize delivery speed, coverage, and customer experience
• Translate customer needs, market trends, and business requirements into a logical sequence for network expansion, mapping our roadmap and program initiatives to measurable business value
• Work with operations, supply chain, real estate, finance, tech, and delivery experience teams to prioritize and implement network expansion plans and topology optimizations
• Conduct comprehensive analysis of current network performance, market potential, and future growth projections to inform expansion decisions
• Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings
• Partner with teams across various regions and geographies to understand, adapt, and implement best practices for SSD network design and expansion in Japan
• Design and conduct pilot projects to test new network configurations, gather learnings, and implement the most feasible, cost-effective, and scalable solutions for SSD network growth
• Identify and implement cost-saving opportunities and efficiency gains in network design, working across stakeholder functions to execute initiatives at scale
• Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive effective network expansion
• Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for network effectiveness, ensuring continuous improvement in SSD operations
- 5+ years of delivering cross functional projects experience
- Bachelor's Degree or equivalent experience
- Experience using data and metrics to determine and drive improvements
- Business level of English
- Experience implementing repeatable processes and driving automation or standardization
- Business level of Japanese
- Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
- Excited about working in a diverse group and contributing to an inclusive culture
- Proven track record in driving operational excellence and continuous improvement initiatives
- Proven track record in working with multiple stakeholders for a project/program
- Experience with Lean, Six Sigma, or other process improvement methodologies
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