Job Description

We are looking for a seasoned Staff Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position. You will be responsible for leading critical initiatives to successfully guide customers from sales to product onboarding, using a strategic, yet detail-oriented approach to develop and improve complex end-to-end service experiences.

This role demands a highly experienced, self-motivated individual who excels in a fast-paced, collaborative environment to drive impactful service innovations, demonstrating a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions.

• Lead the scoping, planning, and implementation of comprehensive service design projects, collaborating closely with internal stakeholders from sales, product, design, research, and service operations
• Manage multiple project priorities, stakeholders, and objectives simultaneously, maintaining high standards of execution and delivery
• Establish and nurture effective relationships with cross-functional partners, ensuring continuous involvement and commitment throughout the service design process
• Develop and visualize coherent service strategies using multi-dimensional, multi-stakeholder service maps and prototypes
• Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve problems effectively
• Generate straightforward solutions that swiftly address intricate customer and business needs
• Mentor junior service designers, fostering their professional development and expertise in service design methodologies

• Minimum of 7 years of experience leading service design projects with multidisciplinary teams
• Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience
• A strategic and critical thinker and problem-solver who considers various perspectives and integrates business acumen with user-centered design
• A proven track record of developing comprehensive and cohesive, data-driven service strategies that have measurably driven customer and business value
• A compelling portfolio showcasing proficiency in the craft, including artifacts like service blueprints or journey maps that translate customer insights into actionable outcomes
• Strong ability in planning and conducting both in-person and virtual workshops and co-creation sessions involving diverse stakeholders
• Resilient and organized, capable of managing multiple projects seamlessly under tight schedules
• An effective communicator and storyteller, skilled at sharing insights and narratives that resonate with diverse audiences, including senior leaders

PREFERRED QUALIFICATIONS:

• A solid understanding of the software development lifecycle and project management principles
• Experience designing for Sales teams and mid-market or enterprise business and workforce management solutions across multiple products and services
• Experience with prompting and using AI capabilities to accelerate aspects of work

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