Job Description
Are you passionate about helping customers and solving problems? Join our team as a Technical Support Specialist and become the go-to expert for pool owners! In this role, you'll assist customers with troubleshooting, installation guidance, warranty processes, and more. You'll also have the opportunity to make key decisions on non-warranty accommodations, ensuring customer satisfaction. If you thrive in a fast-paced environment and enjoy making a difference, this is the perfect role for you!
salary: $21 - $23 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
•Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs.
•Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
•Review and authorize warranty service work to be performed by independent service companies.
Skills
- Technical Support
- Customer support
- Call Center Support
- Basic Software Skills
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Randstad
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Local area, Shift work,