Job Description

The Training and Communication Specialist will be responsible for developing, managing and delivering comprehensive training programs for end-users across the Wakefern organization. The role will be responsible for developing a detailed communication plan, stakeholder engagement surveys and provide the necessary project related communication to the organization.

Core Functions

• Identifying the training needs, development and execution of effective training programs, and ensuring the training activities lead to the successful adoption of new business processes supported by technology
• Working with Functional Leads and Business Process Leads to ensure the training content is complete and relevant
• Working in conjunction with the system integrator, provide oversight of training development, including template design, content creation, course offerings, attendee tracking and development of additional training content as needed post project go-live
• Communicates with Wakefern staff and Members on upcoming training and project status
• Oversees the scheduling and coordination of training sessions
• Effectively trains individuals throughout the organization to administer end-user training (i.e., Train-the-Trainer approach).
• Conducts training needs assessments
• Evaluates the success and efficiency of the training including administering

Qualifications

• Bachelor’s degree in business administration, Human Resources, Communications or related field required
• Must have at minimum 5 years of experience in a learning and development role with experience in leading training efforts for a large employee population
• Previous experience with planning and developing SAP end user training is a plus including EnableNow. Successful candidates should have the ability to understand how the system will support business operations
• Prior experience in the development of training material for a multi process system implementation preferred
• Demonstrated ability to successfully lead contracted third parties (system integrator) hired for content development
• Self-motivated, innovative and able to assume responsibility and work autonomously in a professional manner
• Ability to participate and work collaboratively in a team environment
• High tolerance for changing priorities and a genuine sense of urgency
• Strong verbal and written communication skills
• Demonstrated success in providing presentations to large groups
• Strong organizational skills including the ability to manage competing deadlines

Working Conditions & Physical Demands

• Ability to sit/stand in front of a computer for long periods of time
• Ability to adhere to the company’s four day in office policy

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