Job Description

Our client, a leading global financial institution, is looking for Training Specialists to assist in the training of their lockbox team that is responsible for high-volume document processing. It is a high energy and team-oriented environment. You'll deliver impactful training to associates and leaders, and help integrate emerging technologies into their operations. This Trainer role is a long term temporary, fully onsite role at our client's location in downtown Chicago.

Schedule and Pay Rate:

2nd Shift (3:30pm-11:00pm*) - $31.74/hr

3rd Shift (11:30pm-7:00am*) - $33.18/hr

*Homebase hours - flexibility with hours will be needed based on the business's peak training needs.(Please note that the first 2-3 weeks will be facilitated during 1st Shift hours for the initial training of this role.)

Duration: Long-term temporary, 5 months, with a high possibility for extension.

There is possibility for Permanent conversion as well, but no timeline or guarantee

Job Responsibilities:

• Facilitate classroom, virtual, and floor huddle training sessions to support operations.
• Provide evaluation and feedback to develop new hires and existing employees on job performance and skill acquisition.
• Independently manage ongoing training programs; assess and recommend changes to training programs and provide input into the development of new training programs.
• Schedule training, coordinate resources, and maintain records of training sessions and participants.
• Monitor and evaluate training effectiveness by deploying measurement and feedback tools.
• Leverage subject matter experts to create accurate, realistic, and engaging training material.
• Cultivate and maintain strong relationships with management to ensure that the training curriculum addresses gaps and needs.
• Support the operation sites during system and production implementation of new procedures and processes.

Required Qualifications, Capabilities, and Skills:

• Relevant Bachelor’s degree or equivalent four-year practical experience in an operation/production, finance institution, or fast-paced business environment.
• Minimum two years of experience in technical and soft skill training and development.
• Professional instruction and presentation skills.
• Ability to effectively deliver technical training content and facilitate discussion through interaction and engagement.
• Knowledge of adult learning theories and training development methodologies.
• Excellent communication (writing-focused), organization skills, and attention to detail.
• Proficient competency in MS Word, Excel, PowerPoint, and SharePoint.
• Flexibility in changing work schedules to accommodate operations, including weekends.

Preferred Qualifications, Capabilities, and Skills

• Fast learner with the ability to adapt and acclimate to new environments quickly.
• Strong sense of ownership in personal and team deliverables.
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines.
• An innate ability to identify and improve process efficiencies.

Security Clearance: Full federal clearance will be required during onboarding process.

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned small business, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.

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