Job Description

Responsibilities:

• Conduct B2B UX research on one or all of the following types of audiences – individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, Corporate Communicators and Human Resources Professionals.
• Drive research and UX practices that ensure diversity, equity, and inclusion in our product making decisions
• Design, execute, and analyze research to deliver insightful and actionable results.
• Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
• Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
• Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations.
• Land impact broadly from your customer-focused knowledge by working across engineering, design, product, and data disciplines.

Skills and experience:

• Qualitative research experience to understand and build out user needs, jobs to be done, and challenges.
• Evaluative research experience and UX Health research (e.g. Usability Testing, Concept Tests, Heuristic Reviews, Experience Reviews, etc.).
• You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.
• Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholder.
• Experience working in a fast-paced environment that requires independent time management, task prioritization, and flexibility.
• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
• Experience building strong collaborative relationships with peers and stakeholders.
• Must have excellent interpersonal skills. The ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
• Experience in digital platforms that support internal communications, collaboration, and employee engagement & experience at large enterprise companies is a plus!
• Minimum 5-7 years experience with conducting interviews
• Minimum 5-7 years experience with communication, specifically the ability to present insights effectively
• Minimum 5-7 years experience with analysis and distilling insights for easy comprehension

Candidate Requirements

• Degrees or certifications required: Ideally, a degree in Human-Computer Interaction (HCI) is required to be eligible for this role. Other relevant degrees include psychology, UI engineering, or related social sciences degree
• Disqualifiers: A candidate would be automatically disqualified if they do not have 5 to 7 years of industry experience. Academic experience alone is not sufficient
• Performance Indicators: Performance will be assessed based on 1) output quality: the impact and quality of the research conducted 2) product influence: their ability to drive product influence based on the research findings

The target hiring compensation range for this role is $58.16 to $64.63 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits ! 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.

Working here, you will be part of a company that values:

• Innovation
• Diversity and inclusion
• Corporate social responsibility
• AI
• Trustworthy computing

Why work with AQUENT? Check out our awesome benefits:

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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