Job Description

We are the professional search division of Express Employment Professionals, recognized in 2024 by Forbes as one of America's Best Professional Recruiting Firms.

Hello, My name is Mark and I am an Engineering Recruiter located in Edina, MN.

I am working with a great privately owned manufacturing company in St. Paul, MN who is looking to bring on a Customer Success Specialist who has experience working in a customer service or support role, preferably within a B2B manufacturing environment, dealing with complex products or services. Experience with OEM clients is a significant plus.

Below are a couple of job duties. Please apply to this and I will get you all the details on this position.

• Monitor order lifecycles and proactively communicate status updates, potential delays, or fulfillment confirmations to OEM clients.
• Utilize system insights to identify potential issues (e.g., upcoming reorder points, unusual usage patterns) and reach out to clients proactively to offer assistance or solutions before they become problems.
• Serve as the primary point of contact for day-to-day operational inquiries, including order status, product specifications, delivery schedules, and documentation requirements.
• Coordinate efficiently with internal teams (Production, Logistics, Quality, Engineering, Department and Company Leadership) to ensure timely and accurate resolution of complex inquiries or issues.

Thank you for taking the time to read this and I look forward to speaking with you.

Thanks,

Mark

952-915-2033

Mark Luoto

Senior Recruiter | Manufacturing & Engineering

5151 Edina Industrial Blvd, Edina | 55439

Phone: 952-915-2033 | Mark.Luoto@ExpressPros.com

We are an Affirmative Action and Equal Opportunity Employer. Apply now to mark.luoto@expresspros.com or call for a confidential conversation to 952.915.2033.

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