Job Description

Job Description

Job Description

Join Jennifer Zellner Allstate, a dynamic and inclusive insurance agency dedicated to providing top-notch service to our valued clients. Our mission is to create a positive impact through exceptional customer service and personalized insurance solutions, with a strong connection to the Southaven, Mississippi community. Embrace the flexibility of our hybrid remote work model, where you'll enjoy a balanced blend of working from home and engaging face-to-face with colleagues and clients in our welcoming office environment.

As a Licensed Customer Service Representative, you will be an integral part of our team, ensuring our clients receive meticulous care and attention. You will assist in navigating their insurance needs, clarifying policy information, and offering tailored recommendations. With our supportive and forward-thinking company culture, youll find endless opportunities for growth and professional development.

If you are an enthusiastic, client-focused individual ready to contribute to a team that values collaboration, innovation, and community service, we encourage you to apply and become part of our motivated and professional team at Jennifer Zellner Allstate.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Community Service Opportunities

Monthly Incentives

• Customer Interaction: Engage proactively with current and potential customers, providing excellent customer service and addressing inquiries efficiently.
• Policy Management: Assist policyholders with understanding their existing policies and making informed decisions regarding renewals and modifications.
• Issue Resolution: Resolve customer issues and complaints promptly and professionally, ensuring high levels of client satisfaction.
• Cross-functional Collaboration: Work closely with other team members to streamline processes and enhance service delivery.
• Documentation: Maintain accurate records of customer interactions and transactions, ensuring data integrity.
• Continuous Improvement: Monitor feedback and participate in training opportunities to continually enhance customer service skills.

• Licensing: Current Mississippi Property & Casualty License is required.
• Experience: Previous experience in customer service or the insurance industry is recommended.
• Interpersonal Skills: Strong ability to listen and communicate effectively to establish robust client relationships.
• Problem-Solving: Capable of resolving customer inquiries and issues promptly and efficiently.
• Team Collaboration: Able to work well in a team-oriented environment, contributing positively to team goals.
• Adaptability: Comfort with a hybrid work model, balancing both in-office and remote duties while maintaining optimal performance.
• Detail-Oriented: High level of accuracy in handling client information and delivering consistent follow-ups.

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