Job Description

Senior Manager Of Business Operations E-Commerce

As the Senior Manager of Business Operations eCommerce, you will play a critical role in shaping the success of our seller community by defining and monitoring performance standards, ensuring the adoption of these standards by sellers, and driving continuous improvement through data analysis and stakeholder collaboration. Your leadership will ensure the highest standards of seller performance, enhancing customer satisfaction and achieving our critical performance goals. This role requires a strategic thinker with strong analytical skills, the ability to manage cross-functional teams and to lead and inspire a team.

What You'll Do...

Key responsibilities include:

• Develop and implement strategies to monitor, evaluate, and enhance seller performance, ensuring alignment with performance standards objectives.
• Lead a team responsible for the operational execution of seller performance programs, including performance monitoring, reporting, and improvement initiatives.
• Collaborate with cross-functional teams, including Product, Customer Service, and Data Analytics, to identify and address key drivers of seller performance.
• Provide feedback to the Performance Operations Strategy and Programs team based on metrics and KPIs to effectively measure seller performance and operational efficiency.
• Manage communication and relationships with key internal stakeholders, providing guidance to improve performance and compliance with platform standards.
• Drive continuous improvement by identifying operational inefficiencies and implementing solutions to optimize processes and enhance seller engagement.
• Stay informed of industry trends and best practices related to seller management and performance optimization.
• Build, maintain, and own process to ensure product roadmap and initiatives are meeting the strategic direction and needs of Seller Performance, Health, and Trust.

You'll Sweep Us Off Our Feet...

To excel in this role, you should have:

• Bachelors degree in Business, Operations Management, or a related field. Masters degree or MBA preferred.
• 7-10 years of experience in operations management, with a focus on seller performance management or seller/vendor relations, preferably in an e-commerce or online marketplace.
• Proven leadership skills with the ability to manage and motivate a high-performing team.
• Strong analytical and problem-solving skills, with the ability to drive decisions based on data.
• Excellent communication and interpersonal skills, with the ability to effectively manage stakeholder relationships at all levels.
• Deep understanding of e-commerce operations and marketplace dynamics.
• Experience with data analysis tools and software (e.g., Excel, SQL, Tableau) is preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $117,000.00-$234,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: stock.

Minimum Qualifications...

Bachelors degree in information technology, computer science, or related area and 5 years experience in eCommerce merchandising, site operations, business management, or related area OR 7 years experience in eCommerce merchandising, site operations, business management, information technology, computer science, or related area. 2 years supervisory experience.

Preferred Qualifications...

ECommerce Merchandising, Site Operations, Business Management, or related area, Masters degree in Information Technology, Computer Science, or related area.

Primary Location: 702 Sw 8Th St, Bentonville, AR 72716, United States of America

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