Job Description

Our vision

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!

The role

The Senior Director of Business Operations overseeing various operational aspects within Business Operations, the position also supports and leads other Regional Directors. Key responsibilities will include budgeting, forecasting, internal control, vendor management, and reserve tracking and planning. Specifically, the focus will be on maintaining the financial health of operations and reserves for all HOAs, thereby stabilizing overall financial performance.

Key responsibilities

• Leads business support teams throughout each property ensuring internal controls are fully aligned with the company’s policies and standards 
• Develops operating budgets, forecasts. tracks monthly performance against these projections for each HOA as well as Rental, The Club or Collections, Property Management and Retail where applicable 
• Leads regular financial reviews with department heads to ensure alignment against projected goals are on track
• Manages purchase contracts and orders to ensure completeness and accuracy, reflecting the latest requirements, terms and conditions and in compliance with company-supplier agreements, and with all governing regulations. 
• Tracks contract renewal dates and reports information to GM and appropriate manager and assist with negotiations of such renewals and terms
• Provides recommendations upward and laterally in the organization for controlling expenses and maximizing revenues and assist in providing downward organization direction on such recommendation and decisions
• Works on behalf of the HOA and Collections ensure accuracy of operating financials and performance against annual goals and partners with Association Management to provide updates to HOA and Collections (The Club) Boards as needed

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job details

• Full-time
• Hybrid
• 30% travel

Key skills

• Computer Skills; proficiency in Excel and Accounting software. 

Experience required 

• BA/BS/bachelor’s degree
• 7+ years of experience in positions of increased responsibility in Business Development, Business Support, Financial Operations, Hotel Management or Revenue Management.
• Timeshare Industry Experience is required 
  
   

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's America's Greatest Workplaces for Parents & Families. Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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